Terms of Service

Effective 6 November 2026. These terms are an agreement between Bakio (ABN [ABN]) ("we", "us"), which provides Bakio (the "Service"), and the business that signs up for it ("you"). The person who accepts them confirms they are authorised to bind that business.

1. The Service

Bakio is online software for businesses. Each customer gets its own business, at its own web address, with its own database. We may improve and change the Service; we will not remove a core feature you pay for without reasonable notice.

2. Your account and your people

You decide who in your business has access and what they can do. You are responsible for what happens under your users' accounts, for keeping passwords and two-step sign-in secure, and for removing access when someone leaves. Tell us promptly at [contact email] if you suspect unauthorised access.

3. Your data

Your data stays yours. Everything you or your clients put into your business ("Customer Data") belongs to you. You give us permission to host, copy, process and display it only as needed to provide, secure and support the Service, and as these terms or the law require.

• We process Customer Data on your instructions and handle personal information in it as described in our Privacy Policy.
• You are responsible for having the right to put Customer Data into the Service, including any notices or consents your clients need under the Privacy Act 1988 (Cth) and your professional obligations.
• Our support staff access your business only to help you, to keep the Service secure, or where the law requires it, and that access is logged.
• AI features are optional. When you enable them, the content they work on is sent to the AI provider named in our Privacy Policy, using your own provider key. AI output is a suggestion: you and your staff remain responsible for checking it before relying on it. Your data is never used to train or improve the AI for other customers.

When you leave, you can download your records in Excel for 30 days after your subscription ends; after that we delete your business, and backups age out within 35 days.

4. Acceptable use

You must not use the Service to break the law, to infringe anyone's rights, to send unsolicited messages, to probe or disrupt the Service or other customers' businesses, or to resell it without our written agreement.

5. Fees, trial and payment

• New businesses may start with a free trial. When the trial ends, fees apply at the price shown when you signed up or as later agreed.
• Fees are per business per month, in Australian dollars, plus GST, invoiced in advance by tax invoice. If you save a card or authorise a direct debit, we charge it on or after the due date.
• We may change prices with at least 30 days' written notice; the change applies from your next billing period after the notice ends.
• If an invoice stays unpaid 14 days after we tell you it is overdue, we may suspend access until it is paid. We will not delete your data for non-payment without further notice.

6. Availability and support

We work to keep the Service available and back it up daily, but we do not promise it will be uninterrupted or error-free. Planned maintenance will be kept short and, where practical, announced. Support is by email at [contact email].

7. Confidentiality and security

Each of us will keep the other's confidential information confidential and use it only for this agreement. We protect Customer Data with industry-standard safeguards, including encryption in transit, separate databases per customer, access logging, and data hosted in Australia. If a data breach affecting your data occurs, we will notify you without undue delay so you can meet your own obligations, including under the Notifiable Data Breaches scheme.

8. Australian Consumer Law

Nothing in these terms excludes rights you have under the Competition and Consumer Act 2010 (Cth) that cannot be excluded. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the Service again or paying the cost of having it supplied again.

9. Liability

To the extent the law allows:

• neither of us is liable for indirect or consequential loss, or loss of profit, revenue or data (other than our obligation to restore data from our backups); and
• each party's total liability under this agreement in any 12 months is capped at the fees you paid us in those 12 months.

These limits do not apply to your obligation to pay fees, to a breach of confidentiality, or to liability that cannot be limited by law.

10. Ending the agreement

You may cancel at any time; cancellation takes effect at the end of the current billing period, and fees already paid are not refunded except as the law requires. We may end the agreement with 30 days' notice, or immediately if you materially breach it and do not fix the breach within 14 days of being told.

11. Changes to these terms

We may update these terms. We will tell your business owners at least 30 days before a material change takes effect; continuing to use the Service after that means you accept the new terms. The version you accepted, and when, is recorded.

12. General

These terms are governed by the laws of New South Wales, Australia, and both parties submit to the courts there. If any part is unenforceable, the rest continues. These terms, the Privacy Policy and any written order form are the whole agreement about the Service.

Contact: Bakio, [address] — [contact email]